Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Laura
Cant recommend these guys highly enough. Went to see the car on Wednesday and was told they would fit a new clutch as the current one was slipping. Had the job done by Friday and I collected the car on Sunday. Lovely, helpful people. Will be advising all my friends to go see them when they next need a vehicle.
mark Davis
Testimonial :Can honestly say the experience of buying from Hertford Car Company is the best I have experienced in 30 years of buying cars. Ray very accommodating Loretta very prompt with responses .... Ray had the car made ready for me on the day I went to view just in case I wanted to buy and drive away. On the day of viewing and ultimately buying & driving away dealt with Mark... great guy and only interested in making sure customer get exactly what they are looking for .... will certainly recommend to friends and colleagues looking for a new car..... so just remains to say Thank you and to say I love my Range Rover Westminster
Mark G
Lovely people to deal with. No hassle, just left me alone with the car for however long I needed to have. Just an altogether nice experience. Thank you very much I'm now a happy mercedes owner
Gary
Had Wes sell us a car and what a lovely guy. Absolutely brilliant service. Went to collect car nearly a week later and Loretta did the completed paperwork what a lovely person as well. I hope maybe in the future we deal with you again so hard to find a decent car. would highly recommend this car company travelled miles but well worth it . thanks guys 😁😁😁😁 S & G. J
Michelle
staff were very friendly on the phone and face to face. the car we went to see was just as described. it's short on mot, as we wanted to take it today but we can take it back for a free mot when it's convenient to us. highly recommended.
Lina
We recently bought a car from this dealership and wanted to mention how professional and efficient they were, Ray the director was very flexible with us viewing the car and let us view the car in his own time which was more convenient for us as we travelled from quite far. The service was second to none - knowledgeable, honest and quick, there was no hard sell either and Ray was very relaxed and left us to look at car and to also test drive it. They turned the car around in a day for us to come and collect without any problems and cleaned thoroughly. We would highly recommend buying a car from here.
Greg
Very good seller.
They want the customer to be happy.
And I am ;) I recommend
Thank you Hertford Car Company.
Bhanuka Y
Bought a Qashqai few months back. They agreed to do the brakes (MOT advisories) before the sale + a full service. Staff was very helpful and kept their word about after sales. DPF needed cleaning after 3 months.. one email, they have arranged it and got it done next day, no questions asked. Highly recommend this company! hope to deal with them again!

Dean Coburn
Very friendly and helpful service my forth car very pleased thanks Ray
kirsty
Testimonial :Thankyou so much to everyone at Hertford car company for helping me get my dream car! Everyone was so friendly and helpful and was very quick getting the car ready for me to collect. Thanks again will definitely recommended to people! :)
Source = www.thehertfordcarcompany.co.uk
Darrell Stancill
Really friendly and helpful. Got great motor too !!!! Top lads !!!!
Nicola Webster
Thankyou Hertford Car Company for my lovely car, customer service was excellent and such a friendly bunch of people. Definitely recommend . Regards Nicola Renault Clio new owner.
Krissy Whiteman
Very quick with helping For all my needs and support in finding a car suitable for me especially over the Christmas period, Ray, Loretta and staff are very professional giving me amazing customer service this family run business met all my needs and my family's. No time wasting or talking numbers they really looked after me, they made the process easy stress free after going through so many other car company's and being messed about with other cars. The after care is always there, the garage has gone to great lengths in meeting my needs also. And Mark In Particular can make a nice cup of tea. I can recommend this company to as many people as I can. You get great service and support, great advice, great vehicles and after care by all the staff in all fields. I would absolutely use this company again and give it ***** five star thank you Hertford car company
gemma Crawford
Honest. Great customer service and aftercare. I've been telling anyone I know looking for a car to go to these guys. I bought a vauxhal astra in Dec '18, we are now late march '19 and the car is great. I needed something cheap and reliable and I got it. The Hertford Car company got the car road ready, gave it a service, an MOT and fixed the advisories on said MOT. I needed to get a car quickly but I didn't expect to buy the first car I looked at, I immediately trusted that The Hertford Car Company would look after me and they did. It's a rarity. Wes was friendly and helpful and didn't come out with any typical car salesman jargon. If you are looking for a car to give these guys a look. I can't fault them. Nearly 4 months in I'm still happy with my car. Thumbs up
Danielle Jones
The guys at Hertford car company were amazing. They couldn't have been more helpful, honest and trustworthy. Their customer service was faultless. I am so glad I found them and will continue to use them from now on to take car of the cr-v I bought from them, which is a great car! Can't recommend them highly enough.
Katrine Gaidele
Wow- I never in my life had so much fun to buy a car. Team is super fun, friendly, honest and giving you a brilliant advices and opinions. BIG extra thanks to Mark and Westley for amazing support ( great, honest advices, very helpful and professional) all the way thru until I found right one. Great selection of cars- everything is super organised. Highly recommend them and would buy again.
Anishka S
Very warm and friendly staff. They went the extra mile to ensure that I was pleased from assisting with organizing insurance to ensuring the vehicle was in top shape before sale. Awesome and reliable service !!!
Sophie T
I bought a lovely Fiat 500 from the Hertford car company. Everyone who served me were great. Mark was fantastic, even after my purchase he assisted me. The team put in time and effort to help me buy my new car. I give them 10/10!
Joe Brassett
All the guys at the dealership were so helpful went to them having had few problems with another dealership they gave me some great advice. They was not pushy and said have a look on our website you may see something you like. I did see a car I wanted and they were brilliant after that very helpful and accommodating bought the car with no issues what so ever. Absolutely brilliant service from Hertford car comaony. Highly recommend HCC
Alice Walker
Very professional friendly and helpful staff. Sorted bits out that needed to be done in a speedy manor. Will recommend to friends and family to use this company.
Bouch 1uk
Purchased a car last month, really smooth transaction and nice friendly people, no sales BS at all. Their after sales has been brilliant, the car had a few niggles and without quibbling they just got the car in and sorted them straight away (with new parts). I can't recommend them highly enough.
Mandy Cardy
:Like many people I only really write reviews when I've got something to complain about... Not this time! I bought a Honda Civic in March & I don't think I've had a better buying experience in 30 years of car ownership than with The Hertford Car Co. Mark & Loretta were the epitome of excellence in Customer Care ; the car was as described, as was the after-care. Even to the point that when I forgot to get my MOT sorted, one phone call five months after buying car & I had a newly MOT'd car the very next day. Quick & easy transaction to buy the car & wonderful service throughout. I really cannot recommend HCC highly enough.
Testimonial from :Shahid Sadiq
Testimonial :Bought an Audi A3, from Wesley who waited for us past their closing time, got an excellent p/x for our old car and the transaction was concluded very quickly!!! After sales was excellent as the car developed a problem which was dealt without question by Ray and Loretta. HCC excelled in customers services and efficient prompt attention. Thanks and shall look to buy with you again.
Source = www.thehertfordcarcompany.co.uk
derek bridges
Testimonial :Drove from Somerset to purchase, unseen, a Mercedes C Class, the car was as described, if not better, a quick transaction, completely delighted with my purchase, would highly recommend the, a no hassle or pressured sale.
Andy Potts
:Highly Recommend, were incredibly helpful and sympathetic when I realized I made a mistake with my choice of car, Ray,Loretta Wesley & Mark made it possible to seamlessly switch to another more suitable car...The very best in Customer Service,
George Smith
Just purchased an older CR-V as a work horse and once again everyone at H. C. C have been very helpful. Over the years myself, family and friends have had cars from them and have always been treated with respect, nothing has been to much trouble for them. No if\'s and but\'s just straight forward we\'ll sort that out, no problem. We have always been happy to recommend them and will continue to do so

Steve Brown
Ray, please add these comments to your reviews: Mr. S.Brown. I recently purshased a Jaguar XF-S from the Hertford Car company. From the moment I entered the premises I was made to feel welcome but left to my own devises with no pushy sale technics to make a sale. A few cosmetic issues with the car were dealt with without any fuss as promised by Ray. I have been and will continue to recommend the Hertford Car company to family and friends. Thanks guys....
Dr Bishnu Ghimire
:Excellent service, trustworthy and ethical business run by lovely people. God bless them. I am very much impressed with their business ethics and human touch to the customer. I strongly recommend my friends and colleagues to deal with this company.
Pete w
Have had my Mazda 3 Sport for a week now, it's coped with the daily commute [North Circular Road] and Bank Holiday motorway traffic effortlessly and reliably, very happy with the car. From the first enquiry phone call to the final deal handshake, I found The Hertford Car Company courteous, professional, honest and straightforward. I am happy to recommend this company.

Gurps
Great service really helpful with the sale of the car would recommend this garage if you ever need to buy a car thanks for a great car would definitely go back if I ever needed another car
Nicole Smith
The service received was second to none, everyone was so helpful when I purchased my Freelander. I felt comfortable dealing with this company and they were all lovely people! Would highly recommend!
Yusuf E
5.0 Review left 02/03/18
Yusuf E | Left Via: AutoTrader.co.uk
Good Business Practice!
Paul was exceptionally gentle, offering advice on a selection of cars on our budget. Speaking with Ray, the Director was like a breath of fresh air in a confined space, friendly and honest, a perfect example of a man of his words! The replacement car was delivered to our driveway as promised by Ray, JIT. And happy with the car.I strongly recommend Hertford Car Company when you find the car of your choice with them. At least, you know you are dealing with a company with good business practice. Having the ability to deal with a company you trust supersedes any legal restrictions you can place on the process especially when buying a car!
Testimonial from :Richard Healey
Testimonial :collected my Lexus RX 450H last month, It was a very positive experience in twenty four hours the car was serviced - MOT - and tow bracket fitted the whole team were very positive and i would recommend them to anybody
Source = www.thehertfordcarcompany.co.uk
Jinto thomas
Excellent customer service had a problem with my car battery they went out of the way to fix it on Sunday i would highly recommend after sales service plus personal thanks to mark who was very patient and helpful once again good selection of cars thanks
Mr Robert Hurley
Excellent service had clutch problem could not engage gears . Returned car they put new clutch in no ifs or buts really helpful would Recommend 5 STAR.thanks guys.bob
Nick Gurden
:Lorretta and the team were very helpful with my purchase of which I am very pleased with. I would recommend the Hertford Car Company as a very professional and friendly business .
Yann Le Coguic
Great experience with The Hertford Car Company. Splendid selection of vehicles and fantastic staff. They offer excellent advice and service. They are very keen to ask questions in order to help you find the car that suits your needs. They are very competent and professional, but above all friendly and good humoured. A very well organised team, courteous and confident!
Yann Le Coguic
I was so impressed with the Hertford Car Company when I needed to change my vehicle that I returned without hesitation with my wife when she needed to change hers. Staff are very helpful, resourceful and amicable. They will try their hardest to help you find the right vehicle for you, giving you every opportunities to ask questions about the wide choice they have on offer. Take advantage, they do offer great advice and a superb selection of vehicles
Jade Stern
This company are brilliant! I had to write a review as I am so happy with their service. I bought a car from them 2 days ago, which is in amazing condition and I love it! The staff are so lovely, friendly and helpful. The car I bought only had 2 months left on the MOT so they have kindly said they would arrange a new MOT and would cover the charge. This is now booked in for next week! I am so impressed with the service and would definitely be purchasing any future cars from them as I know the service is 5* and these are trustworthy! Highly recommend!
emma whitlock
Testimonial :Very good service and really helpful and professional. Nothing was too much trouble! Thank you Mark and Ray for helping us fine our perfect car! The Whitlocks
berryl
Testimonial :I am very happy with the service I got. My Renault Laguna is driving great and I have had lots of compliments. I will definitely be recommending the Hertford company....
Source = www.thehertfordcarcompany.co.uk
Lisa Grigg
This company has excellent customer service . They went above and beyond to help me for this I can not thank them enough . My car Merc c class is fantastic. I will recommend you guys always . Special thankx to Lorreta for all the advice you gave me . Thankyou again Lisa x
Jackie
We have had our Corsa for a couple of months now and it is great! The Hertford Car Company were very helpful with the process of buying a car. Would certainly use again.
Quaidzohar69
All good
Lynne W
:Bought a car 31st July on the way home it played up ie kept stalling wouldnt accelarate luckily my daughters home was on the way home so stopped my journey too cut a long story short Hertford Car Company were brilliant!!!!!! Had another car in stock same make/model just a year older BUT better spec did a straight swop. Picked up my purchase/dropped off new car on a low loader. Superb, Brilliant, Excellent. Continued my journey home safe/soundly. Highly recommend this Company if and when ever I need a used car again I\'ll definitely go to this Company first!!! A thank you to Loretta and The Team at The Hertford Car Company
Zsolt
Brought a Audi A8 3.0tdi quattro from The Hertford Car Company and they were very professional and friendly. The whole process was very easy and stress free. I'm So happy with my new car and the Service i received. Highly Recommended to all. Thank you
Reginald
An overall good experience and happy with my purchase.
No Name
5 out of 5 stars - They were very helpful. The car we viewed was in excellent condition. However we didn't proceed with the purchase as we have a XK8 which my husband couldn't bear to part with! We would definitely go to The Hertford Car Company in the future.
Raymond
They were very helpful. The car we viewed was in excellent condition. However we didn't proceed with the purchase as we have a XK8 which my husband couldn't bear to part with! We would definitely go to The Hertford Car Company in the future.
Vicky
Bought a Honda CR-V from this business a couple of weeks ago and service was excellent. They did everything they could to get me the car I wanted at the price I could afford and were very helpful and didn\'t mind my 2 very young children being there either which is great. After a week I noticed the air-con wasn\'t working and they took it in the next morning and fixed it asap no problem at all. Love my car, thank you very much for making the whole thing so easy. Will recommend to all friends and family.
Doris
The car I was enquiring about was sold, but they told me they had another one available, with different specs, but it was available. They contacted me very quickly from my first email. I saw it and fell in love with it and brought it, very helpful company, they made the process so easy and comfortable. I was able to test drive the car and chat about the car with staff and dealer. Will recommend them to everyone.
MICHAEL CAMP
Hello there! - Just to say the car drives like a dream - Thanks to the help of the pleasant and very delightful ladies of the Hertford Car Company
:Charlotte
Really happy with the car I brought.Excellent after sales service
Naoko left a review for The Hertford Car Company
Friendly, fair. Would definitely buy again from them.
SA
So happy with my purchase plus the fantastic help I got from the staff at Hertford car company, really helpful and great advice. Highly recommend them
Naoko
Friendly, fair. Would definitely buy again from them
:Sean O Connor
Testimonial :Absolutely the best. No I\'m not related but this company in particular Ray the owner go above and beyond to give the best possible service. No bells or whistles,no smarmy sales patter. Good deals from great people. I won\'t be going anywhere else in the future.
Claire, Broxbourne
Brought a citron a few weeks ago had an issue with it not starting within half an hour two mechanics came to my house and sorted the small issue. Couldn't say anything bad from start to finish about the Hertford Motor Company- highly recommend !!!!! They couldn't have apologis enough and I couldn't be happier. Claire, Broxbourne thank you
Katy Harris
Brilliant service, efficient, no time wasting, no pressure and did a smooth PX on my car.
Bandli S
Honest and helpful guys. One of the best experience with car buying. Highly recommended!
Nissan X-Trail Tekna by Des L
Really helpful and pleasant people to deal with. Good price; honest and straightforward, just a bit off the beaten track - but well worth it! This is the car we didn't think that we could afford!! Absolutely fabulous vehicle, with more bells and whistles than we would ever have dreamt of. Have a look at what they've got to offer, you may surprise yourself!
Chris Hughes
Great service. My car had a slight problem and when I called to talk about it they insisted I drop my car off for them to amend the problem. When I had to pick it up they even when the extra mile and picked me up from the train station so I didn't have to walk up to them.
Really friendly people and no pressure initial sale.
Very Good Service
I bought a Kia Sedona from the Hertford Car Company. We did get off to a rocky start as I had to wait over an hour to view the vehicle. Despite this I decided to purchase the car and was promised it would be serviced and a few other jobs done before I could collect. I picked the car up after about three weeks and was really happy with it. After a month the engine started to cut out so I rang and spoke to Ray, who agreed to purchase the part we all thought I needed and post it to me. This didn't work so took the car to Kia and had a diagnostic check. Turned out to be the injectors and Kia quoted £1500 to repair the car. At this point I rang Ray again and he agreed to do the work for me at no cost to myself. The work was done very quickly and the car is now running lovely. They are a friendly company and I would recommend them.
kelly c
Brought a Honda CR-V from The Hertford Car Company and they were very professional and friendly. The whole process was very easy and stress free. I'm So happy with my new car and the Service i received. Highly Recommended to all. Thank you
Shayon Salehi
Loretta and the guys at Hertford car company were fantastic. They are a friendly, family run no pressure car sales company. I bought a 2011 focus at a decent price and they helped me with the tax, log book and insurance there and then.

I had some minor issues with the car and they offered to fix them under their warranty completely free of charge. They use a mechanic on site who is very knowledgeable and professional.

I will definitely recommend Hertford cars to anyone and I look forward to upgrading to a a range rover.

Cheers

Shay