Financing Your Vehicle - Frequently Asked Questions

Who are we?

The Hertford Car Company Ltd

Tel: 01992 511311

Website: www.thehertfordcarcompany.co.uk

Who regulates us?

The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services.

For the provision of finance, The Hertford Car Company Ltd is authorised and regulated by the Financial Conduct Authority, firm reference number 665274.

You can check this information at www.fca.org.co.uk.

Use this information to decide if our services are right for you.

Which service will we provide for you?

We can introduce you to a number of lenders who may be able to help finance your vehicle.

This group of lenders provides us with a range of products which may be suitable for your vehicle purchase or leasing requirements.

We will explain the key features of those products to you and make a recommendation based on the affordability which is suitable for your demands and needs at the time it is made.

We are not Independent Financial Advisers and so are unable to provide you with independent financial advice. There are also other sources of finance which you may wish to investigate.

We do not charge a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. However, the amount of commission we receive from a lender does not have an effect on the amount you pay to that lender under your credit agreement.

We have relationships with a number of lenders which could include commercial arrangements or wholesale funding under which we are required or have incentive to refer you to a particular lender first.

These commercial arrangements and the commissions we receive from lenders mean we will not be able to give you impartial advice about entering into a finance agreement with a particular lender.

You may be able to obtain finance for the purchase from other lenders and we encourage you to seek alternative quotations.

What to do if you have a complaint

If you wish to make a complaint, please contact The Hertford Car Company Ltd.

To register a complaint contact us by either:

Email: [email protected]

Telephone: 01992 511311

Or write to us at: The Hertford Car Company Ltd, Ashendene Farm, White Stubbs Lane, Bayford, Hertford, SG13 8QA